Q: I can't capture image from DVD. I follow your help instructions but get a 'black screen' instead of DVD frame.
A: 'Prevent Black Screen' option doesn't work with all DVD players. Many of our customers have good results with PowerDVD player.
If you have no PowerDVD, you can try the following trick:
(you only need a standard Windows Media Player 10 or higher)
- Open your DVD disk with help of any file browser, copy the .VOB files to your hard drive and rename them to .MPG
- Run Mr. Captor and check the 'Prevent Black Screen' option
- Double click the .MPG file and run Windows Media Player
- Click the 'Capture Screen' hotkey while playing
If you have RealPlayer, you don't need to copy .VOB files to your hard drive.
Simply drag and drop .VOB file onto RealPlayer window.
Also make sure you check the 'Prevent Black Screen' option and run
Mr. Captor before RealPlayer.
You can download a FREE copy of RealPlayer at: http://www.realplayer.com
Q: Why does the help not work on my system?
A: User needs to have IE4.01 or higher installed to use HTML Help. As a rule the IE4.01 or higher is a part of distributive for Windows 98/2000/XP and is installed automatically. But some old systems such as Windows 95/NT don't include it. You can download the latest version of Internet Explorer at the Microsoft site: http://www.microsoft.com
Q: In some cases the parts of screen under Mr. Captor's window stay unpainted after the capture is started and the Mr. Captor's window is minimized. Why?
A: Simply those applications paint slowly and have no time to redraw themselves. Minimize Mr. Captor to the system tray and try again using hotkeys or the context menu.
Q: The menu isn't captured. Is this a bug?
A: Some new menus appeared in Windows 2000 has a complex style and can't be captured by the 'Capture Menu' command. Use the 'Windows Capture' command instead. Turn the Multeselect mode on and select all windows of menu.
Q: I can't capture the windows in Java programs. What can I do?
A: Unfortunately Java has its own window system. Therefore you can't capture the windows in Java programs. Use the region capture instead. In some cases (for example, buttons) you can easy capture a window by using the cropping of one-color background. See the help system for details.
Q: Windows unexpectedly rebooted after I inserted the image via the drag-and-drop operation and then tried to resize it
A: Unfortunately, on some systems this error occures. We hope Microsoft will fix it in a future.
Q: When I'm trying to capture a DVD screen, the result is a 'black screen'. Can I capture a DVD screen?
A: To capture streaming video from DVD, Media Player or Internet, check the "Prevent Black Screen" option on the "Preferences | Other" page. If it doesn't help, try to turn off thr hardware acceleration of the graphical card:
- Go to the Start Menu and select Settings->Control Panel.
- From the list view, select Display Properties and select the last page titled Settings.
- Find the Advanced button and then choose Troubleshooting.
- There you will find a slider control for hardware acceleration. Move that slider to None, then click OK button.
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